Terms & Conditions
We accept Paypal, credit card or bank transfer.
All orders will ship within 2 business days. You will receive an email letting you know that your order has been shipped along with a Registered Post tracking number.
Once an order has been shipped, we are no longer responsible for goods shipped.
If you need to place an order for rush shipment please contact us with your request. An extra fee might be charged.
Free delivery in Australia(Orders over AU$65)
Otherwise shipping fee AU$10
Delivered within 2~8 business days
Free delivery overseas(Orders over AU$160)
Otherwise flat rate shipping AU$25(Minimum orders AU$80 for international delivery)
Delivered within 6~20 business days
Duties, customs or additional fees may apply.
Return & Refund Policy
Please choose carefully as we are unable to provide refunds unless an item is faulty. If you have received a faulty item please email us with photo of the fault.
We don't issue refund on sales item.
Although we do our best to picture the product true to the real one, colours display differently depending on the device and screen. Please feel free to ask more details before your purchase. We are not to be held responsible of misrepresentation.
If you are not satisfied with you purchase we will offer exchanges or credit notes within 14days of receiving your item. We are not responsible for return shipping costs.
Requests for returns must be within 48hrs of receiving your order via email firstname.lastname@example.org.
Returns will only be acceptable if items are returned unworn, with the original sale tags attached and in the condition that they were received.
If the package does not reach us safely we will not be able to complete the refund, we recommend sending your return back via trackable method.
If you refuse a shipment from Mochila Del Paraiso, you are responsible for the original shipping charge and the cost of returning the package to Mochila Del Paraiso. This amount will be deducted from your merchandise refund.
If you provide us with wrong shipping address, we are not responsible for the reoccuring shipping fee.